Terms & Condition

Welcome to BookServicing.com. We thank you for using our services. Our aim is to solve your problems related to Post Sales experience in automobile industry and itís our constant endeavor to raise the bar for customer satisfaction in service industry. To be able to serve you better and improve the process, we expect you to agree to following terms and conditions in the agreement. Please note that in event of change in this agreement we will publish it online at the website. We encourage you to review the site periodically for such changes. This is a legal and binding document between you and StatSoft Technologies Private Limited (http://www.statsofttech.com). BookServicing.com is fully owned by StatSoft Technologies Private. Limited.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.BookServicing.com website.


The information provided on this web site includes, but is not limited to, the services provided by StatSoft Technologies Pvt. Ltd. The information provided on site ("BookServicing"), is to help car owners make informed decision, by bringing on the information about the service providers and their offering as provided by the service providers. BookServicing tries to verify these information through its process, but does not guarantees or warranties on the Content and User Reviews, which BookServicing makes available on this Site. StatSoft Technologies Pvt. Ltd. will be referred to as BookServicing in the rest of the document.

Terms of Use

The use of this Site and the Content contained herein are governed by these Terms of Use ("Agreement"). When you use this Site you acknowledge that you have read this Agreement and that you accept and will be bound by the terms hereof as such terms may be modified from time to time.

1. Purpose

1.1 As stated above, the contents provided on or through this Site are solely for information purposes and do not substitute for specific advice whether investment, legal, taxation or otherwise and are not intended to provide you with any nature of certification, guarantee or warranty. By accessing, browsing and using this Site, you agree and acknowledge that you understand this limited and restricted use and agree that you would not rely on the information and materials contained in this Site for any purposes except as BookServicing intended or specified under this Agreement. You further agree that in all actual matters, you are ultimately responsible for determining your specific requirements and consequences thereof. BookServicing disclaims all liability for damages caused by use of Content on the Site. You agree that you are providing BookServicing with personal details regarding your mobile phone, email address, postal address and vehicle details. You also agree that BookServicing may use the information for automated analysis. You further agree that BookServicing, to increase the value and benefit of this service to you, may provide your name and contact information to a third party service provider.

1.2 BookServicing will provide information about the car service centers registered with us. The Information includes Contact details, address, facilities provided. We try to validate most of these information before registering. BookServicing cannot be held accountable if the registered service center does not provide the said facility or service.

1.3 BookServicing shall use your contact details to send promotional offers and updates to that might be relevant to you.

1.4 BookServicing gives you an option to make online payment for this BookServicing uses the services of a reliable third party Payment Gateway. BookServicing does not store any of your Payment details used to make online payment.

2. Definitions

2.1 "Contents" or "Content" shall mean any and all information, data, text, software, music, sound, photographs, graphics, video, messages, materials, news, notices, articles, contracts, forms, documents or other materials and information which may be viewed or downloaded on or through this Site. Contents shall also include any e-mail, messages, e-cards or any other information displayed on the Site by BookServicing.

2.2 "Feature" or "Features": A "Feature" means services provided on this Site.

2.3 "Site" shall mean the internet website identified generally by the URL www.BookServicing.com and all pages linked to that URL which pages are posted and operated by BookServicing or its agents.

3. Your Conduct

3.1 You may post your reviews or comments; and submit suggestions, ideas, questions, or other information, so long as the Contents are not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and do not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam". You shall not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of the Contents. However, you acknowledge that BookServicing does not pre-screen the Content, but that BookServicing and its designees shall have the right (but not the obligation) in their sole discretion to accept, refuse, move, or remove any Contents that are available via the Site.

3.2 You understand that all Contents, whether publicly posted or privately transmitted, are the sole responsibility of the person from which such Content originated. This means that you, and not BookServicing, are entirely responsible for all Content that you have provided BookServicing with in order to upload, post, transmit or otherwise make available via the Site.

3.3 You expressly agree not to use the Site to: (i) harm any user in any manner either directly or indirectly; (ii) forge headers or otherwise manipulate identifiers in order to disguise the origin of any Contents transmitted through the Site; (iii) disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other users of the Site are able to type, or otherwise act in a manner that negatively affects other users' ability to engage in real time exchanges or "stalk" or in any other manner harass another user; (iv) interfere with or disrupt the Site or servers or networks connected to the Site, or disobey any requirements, procedures, policies or regulations of networks connected to the Site; (v) upload or transmit any material that is deemed derogatory with respect to the name, services or Contents relating to or provided by BookServicing; (vi) intentionally or unintentionally violate any applicable local, state, national or international laws;

3.4 You expressly represent and warrant that: (i) you are capable to use this Site in accordance with all terms and conditions herein in relation to the access and use of this Site and the services provided therein; and (ii) all information supplied by you in any correspondences or any other documentation to BookServicing is true, current complete and accurate. You expressly agree that this clause shall survive any termination of this Agreement.

4. Links to Other Websites

This Site may contain hyperlinks to websites operated by parties other than BookServicing. The inclusion of hyperlinks to such websites does not imply BookServicing's certification or endorsement of such websites nor any association with their operators. BookServicing or its affiliates or associates or its employees do not provide any judgment or warranty in respect of the authenticity or correctness of the content of such other services or sites to which links are provided. A link to another service or site is not an endorsement of any products or services on such site or the Site. You shall be solely responsible for any or all the consequences that arise out of your use of such hyperlinks to websites.

5. Websites Intellectual Property

All text, graphics, audio, design and other works on the Site are the copyrighted works of BookServicing unless otherwise indicated. Content on the Site is for personal use only. Any alteration of the material or use of the material contained in the Site for any commercial purpose is a violation of the copyright of BookServicing and/or its affiliates or associates or of its third-party information providers. The Content available on the Site shall not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without obtaining the prior permission from BookServicing. All responsibility and liability for any damages caused by downloading of any data is disclaimed.

6. License and Site Access

6.1 BookServicing grants you a "limited non-exclusive license" to access and make personal (non- commercial) use of this Site for informational purposes and not to modify either the whole or any portion of the Site.

6.2 The license shall not include: (i) any resale or commercial use of this Site or its Contents; or (ii) any derivative use of this Site or its Contents;

6.3 You, your partners, your employees, your agents or any other person associated with you personally or professionally, may not, with or without compensation, prepare any derivative works from, or sell, lease, license, e-mail, reproduce, duplicate, copy, resell, republish, transmit or distribute or otherwise exploit for any commercial purpose via any media, now known or unknown, any Contents from this Site to any other entity or individual. No Contents or information on the Site may be reproduced in any form or incorporated into any internet web-site or any other information retrieval system, either electronic or mechanical. It is a condition of your use of this Site that you do not restrict or inhibit any other user from using this Site.

6.4 You shall not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of BookServicing and/or our affiliates without the express written consent of BookServicing. You may not use any Meta tags or any other "hidden text" utilizing BookServicing's name or trademarks without the express written consent of BookServicing. Any unauthorized use terminates the permission and the license granted by BookServicing under this Agreement to you.

7. Definitions

7.1 BookServicing reserves the right to modify, suspend/cancel, or discontinue any or all sections, or service at any time without notice. BookServicing reserves the right to make modifications and alterations in the information contained on the Site without notice. You agree that BookServicing shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site.

7.2 You expressly agree that any information provided on the Site shall be used by you at your risk. You are advised to hereby make proper enquiries and use the information provided on the Site.

7.3 From time to time BookServicing may supplement its terms of use with additional terms pertaining to specific content (additional terms). Such additional terms are hereby incorporated by reference into these Terms of Use.

8. Login Options

The BookServicing Members login (if any) is for the reference of only registered BookServicing's Member. BookServicing reserves the right to discontinue the member Login on account of violation of this Agreement or any "Code of Conduct" set by BookServicing. BookServicing reserves the right to take all measures necessary to prevent access to any Content or portion of the Site or terminate access to the site if the terms of use are not complied with or are contravened or there is any violation of copyright, trademark or other proprietary right.

9. Privacy Policy

At BookServicing, we value our customers and are committed to protecting your privacy, as well as safeguarding the information we receive and maintain about you. We do not sell information about you to others. We only share it as expressly allowed by law. Consequently, you do not need to notify us not to share information about you, because we have chosen to limit this for you. This Notice will help you understand what information we collect, how we use it, and the ways we maintain your privacy and the security of personal information about you.

9.1 We do share your information like your name, email, contact number, and vehicle details with our associate service providers, so that they can co-ordinate with you for your vehicle servicing.

9.2 BookServicing might utilize your information for its analysis for bringing out the best deals and services for you. BookServicing may also use these information for its analysis about automobile industry, customer satisfaction with products and after sales service, and product analysis.

9.3 BookServicing does not keep track of any of your bank and credit card details, used during the online payment.

9.4 BookServicing does not sell any of your information.

10. Refund Policy

In case of any problems faced, while using BookServicing online payment method for bill payment, in terms of extra amount charged, please get in touch with our helpdesk by providing all the relevant information about the booking, service, transaction details, and other information which might be needed to track the transaction. The extra amount charged if any, will be refunded to you, which will be interest free, within 15 working days from the date of raising the issue. Refund will be made either through cheque, account transfer or demand draft as mutually agreed.

11. Disclaimer

BookServicing makes no warranties or representations as to the contents of this site and BookServicing assumes no liability or responsibility for any errors or omissions in the content on the site. The contents are provided "as is" and without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

BookServicing further makes no representation or warranty that any files, links or pointers available through this site will be free of viruses or other codes that contain contaminating or destructive properties. To the fullest extent permissible pursuant to the applicable law, BookServicing disclaims all warranties, express or implied. BookServicing makes no warranty that

The information will meet your requirements
The site will be uninterrupted, timely, secure, or error-free,
The results that may be obtained from the use of the site will be accurate or reliable
The quality of any information obtained by you through the site will meet your expectations
Any errors in the software will be corrected.
Any material, contents or information downloaded or otherwise obtained from the site is subject to this agreement and done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

BookServicing is not liable on the authenticity of such data. Without limiting the foregoing, under no circumstances shall BookServicing be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning.

12. Limitation of Liability

Neither BookServicing nor its affiliates, employees, agents or consultants shall in any event be liable for any indirect, incidental or consequential damages such as, but not limited to, loss of business information, loss of goodwill, business interruption or loss of anticipated profits or benefits resulting from use of the site or any part or whole of the content or arising out of any breach of warranty even if BookServicing or its affiliates, employees, agents or consultants have been advised of the possibility of such damages. Such limitation of liability shall apply whether the damages arise from use or misuse of or reliance on BookServicing information, from inability to use BookServicing information, or from the interruption, suspension, or termination of access to the content or site (including such damages incurred by third parties). This limitation shall also apply, without limitation, to the costs of procurement of substitute content, loss of goodwill, loss of profits, or loss of data. Such limitation shall further apply with respect to the performance or non-performance of BookServicing or any information that appears on, or is linked or related in any way to, the site provided thereunder. Such limitation shall apply notwithstanding any failure of essential purpose of any limited remedy and to the fullest extent permitted by law.

1) BookServicing website provides a platform where one can execute his/her transactions. The website does not control in any manner the transactions between the users.

2) BookServicing exercises extreme care in providing data on its website under latest technological environment. Some words used like 'verified' have its own relevance. The word 'verified' indicate that website data are based on SMS, Email and Call Certification from the information provided by the customer and service providers.

3) BookServicing is not responsible for any non-performance or breach of contract entered into between users. BookServicing does not attempt to prove / guarantee / warranty such as quality, durability, condition, and worth of the services proposed to be sold or purchased on the site by the third parties. BookServicing accept no liability for any omissions or errors whether on behalf of itself or third parties.

4) Users are advised to make best use of information provided on the BookServicing by verifying independently the bona fides of any particular User that you choose to deal with on the website.

13. Indemnity

You agree to indemnify and hold BookServicing and its subsidiaries, affiliates, officers, agents, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of the Contents you submit, e-mail, transmit or make available through the Site, your use of the Site, your connection to the Site, your violation of this Agreement, or your violation of any rights of another user of this Site.

14. Acknowledgment

The disclaimer and limited liability of BookServicing as set out in this Agreement are fundamental elements of the basis of the bargain for the Content and access to the Site. You agree that BookServicing would not otherwise be able to offer the Content or the Site on its present basis without such limitations. This clause shall survive any termination of this Agreement.

15. Special Admonitions for International Use

Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the country in which you reside.

16. Severability

Any provision of this Agreement which is invalid, prohibited or unenforceable in any jurisdiction shall:
(i) Be ineffective in that jurisdiction to the extent of the invalidity, prohibition or unenforceability
(ii) Be ineffective in that jurisdiction to the extent of the invalidity, prohibition or unenforceability
(iii) Not affect the validity of that provision in any other jurisdiction.

17. Governing Law and Arbitration

All legal proceedings shall be subject to the jurisdiction of the courts in Noida, India and shall be governed by and construed in accordance with the laws of India and you agree to resolve the disputes under the Arbitration and Conciliation Act 1996. The venue for such arbitration shall be at Noida, India.

18. Relationship

This Agreement or your use of this Site does not constitute any joint venture, partnership, employment or agency relationship between you and BookServicing.

19. Customer Registration

In preview of the Telecom Regulatory Authority of India (TRAI) guidelines, I/We hereby authorize StatSoft Technologies Private Limited (www.BookServicing.com) and its affiliates / partners / registered dealers, manufacturers or any other related player in automobiles or otherwise who are accessing the data by virtue of their association with BookServicing to communicate with me/us through telephone/mobile, Email, SMS or other modes of communication even if my/our number/numbers(s) is/are registered in the National Do Not Call Registry (NDNC) or www.nccptrai.gov.in

20. Compliance with Laws

All dealing entities on BookServicing website are informed to comply with the applicable laws including but not limited to Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made thereunder, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively and relevant amendment from time to time.

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